Customer Service

In order to as quickly as possible to help as many customers as possible, we have decided to close the switchboard and concentrate fully on to answer questions via email. We are aware that some customers prefer the telephone, but this way we have managed to cut our response times considerably, which we believe is the most important. We also have on-call and answer questions evenings. We give you the answer usually within an hour or two until 22 at night.

Do you have questions about the web shop, jewelry, and other products or your order and order status, use the contact form below. Please submit your question!

• Have questions about your order, enter your order number you received via the order confirmation e-mail, so we can help you more quickly.
• Do you have product questions, enter the item in question. Item can be found under the product image.
• Would you like to change, make returns or make claims on any products, please first review our Conditions again, then make a return or exchange the notification by clicking here

IMPORTANT!
Could you not find any reply from us within 12 hours. Please checks your junk / spam filter. Is there no answer, please email us again. Technical failure may have occurred.